This policy applies to all Liam Hotels properties and to the group’s spa services.
1. Cancellation policy – hotel bookings
- Up to 14 days before arrival: free cancellation.
- 7–14 days before arrival: a cancellation fee of 30% of the booking value.
- 4–6 days before arrival: a cancellation fee of 50% of the booking value.
- 3 days or less before arrival: a cancellation fee of 100% of the booking value.
- No-show without notice of cancellation: a charge of 100% of the total booking value.
2. Cancellation policy – spa services
- A spa treatment can be cancelled free of charge up to 24 hours before the treatment time.
- Cancellation less than 24 hours before the treatment will be charged at 100% of the treatment price.
- A no-show without notice of cancellation will be charged at 100% of the treatment price.
3. Combined bookings – spa and hotel
For a booking that includes a hotel room for a few hours or overnight and was made through the spa, the hotel’s cancellation policy applies to the entire booking, including both the room and the spa components.
4. Cancellations due to the security situation or reserve duty (Tzav 8)
In cases of an emergency call-up for reserve duty (Tzav 8) or a security situation in Israel, cancellation without fees will apply, according to the circumstances of the case and the applicable law.
5. Payment policy
Payment can be made in cash or by credit card, in up to three interest-free instalments, subject to the payment terms that apply to the booking.
6. Scope of the policy
This policy applies uniformly to all Liam Hotels properties and to the spa services, according to the type of booking and the terms set out in this document.
